Call us: 0508 468697

Shipping & Returns

Delivery Charges

The following charges apply (all in NZ$): We charge per delivery, NOT for each item you order.

  • FREE pickup from our warehouse in, Tauranga
  • Within the inner Auckland metro area: $3.95 per order
  • North Island (outside Auckland metro area): $7.95 per order
  • South Island: $10.00 per order
  • Rural address: additional $3.00 per order
  • Australia: $25.00 per 5kg

Deliveries to a country other than New Zealand may be subject to a customs clearance charge, import duties and taxes levied by that country. These charges are not included in our prices, and they are the responsibility of the delivery’s recipient. It is advisable to contact your local customs office for further information on applicable duties, taxes, restrictions, and fees.

As soon as your payment has been processed, and your ordered product is packaged ready for dispatch, we will e-mail you your dispatch confirmation.

Irrespective of whether an ordered item is being sent to a destination within New Zealand or to an overseas country, Creative Toys Ltd ceases to be liable for the loss/ theft or misplacement of the item(s) as soon as goods are handed over to the transporting courier company, provided that the correct consignee details are recorded on the packaging.


Returns

You can purchase from us with complete confidence. Our range is selected from quality-conscious toy manufacturers. All paints utilised are nontoxic and proven harmless under European Norm EN 71. The paints are also environmentally safe. The European Norms do not release the parent or guardian from watching over their children. Every toy is exposed to a certain wear and tear after long usage. It is the obligation of the parent or guardian to ensure the safety of the toy.
All items are covered by the standard manufacturer's warranty.

Please contact Creative Toys Ltd either by email or phone and we will advise you as to the procedure for returning items to us or to resolve any other concerns you might have. The item should be in original condition and must include all parts that were used for the fully functioning toy with all packaging intact. You should also return your original purchase receipt.

If the goods are faulty, Creative Toys Ltd will pay the return freight cost.

 

CONTACT DETAILS

Phone: 0508 468697
Email: sales@creativetoys.co.nz
Creative Toys Ltd
PO Box 4353,
Mt Maunganui South,
3149